We know ordering online can bring up a few doubts, so here are the answers to the things people ask us the most.
If your question isn’t here, feel free to DM or email us — we’re always happy to help!
1. How long will my order take to arrive?
All products are handmade, so we take 2–5 business days to process your order.
Once shipped, delivery usually takes:
3–7 days for metros
5–10 days for other areas
Your tracking link will be shared as soon as your parcel is dispatched.
2. Do you ship all over India?
Yes! We ship pan-India — no matter which city or small town you live in, Moondust will reach you.
3. Can I return or exchange my order?
Since our products are handmade and made to order, we don’t accept returns or exchanges.
However, if your order arrives damaged or incorrect, we will replace it. Please contact us within 48 hours with photos + an unboxing video.
4. What if I received a damaged or wrong product?
We’re so sorry if that happens!
Just send us:
Your order ID
Photos of the issue
An unboxing video (mandatory)
And we’ll send a replacement or solve it immediately.
5. Can I cancel my order?
Orders cannot be cancelled once placed, as everything is handmade specially for you.
6. Why does tracking show no update?
Tracking sometimes takes 24–48 hours to refresh after dispatch.
If it’s still not updating after that, feel free to contact us — we’ll check with the courier for you.
7. Are all products really handmade?
Yes! Everything is designed, printed, cut, and packed by hand in our small studio.
That’s why each order feels personal, cosy, and full of love.